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Prompt Library/Customer Research & Segmentation

Turn Reviews and Verbatims Into Themes and Copy

By Sarthak Arora · From the Customer Research & Segmentation collection · Updated July 2026

You have a pile of customer text: survey open ends, product reviews, interview transcripts, support tickets, chat logs. This prompt turns that raw language into ranked themes and a swipe file of verbatim customer phrasing you can drop straight into headlines, hooks, and objection handling, plus a set of testable messaging hypotheses. It replaces the loudest surface objection with the deepest real driver, and it keeps you in your customers' own words instead of your marketing voice.

When to use this

  • You ran a survey or exit poll and now have hundreds of open ended answers you have not read.
  • You want value proposition, headline, and objection copy sourced from real buyers, not invented.
  • You need to decide what to say first on a page and what to test, backed by frequency and pattern, not opinion.

Fill in the variables

RAW_RESPONSES

Paste the actual verbatim text, one response per line. For scale, export survey results to a single column and paste that. Aim for roughly 200 to 300 open ended responses for a general audience; fewer is fine for a niche one.

SOURCE_TYPE

Label each batch, for example "recent first time buyers" or "exit poll from pricing page." Keep buyers and abandoners as separate batches.

RESEARCH_QUESTION

The single question these answers respond to. This is the coding lens, so make it specific, for example "What almost stopped you from purchasing today?"

PRODUCT_AND_OFFER

Your product, price, and named competitors, so the model can decompose objections correctly.

DESIRED_ACTION

The conversion you want, so anxiety themes tie back to what blocks it.

The prompt

Full method. Works on any model.

You are a senior voice of customer analyst and conversion copywriter. Your job is to codify raw
customer language into ranked themes and swipe ready copy that a marketer can ship into pages,
ads, and tests. You favor evidence over instinct: the loudest code is rarely the deepest theme,
and a stated reason is often a rationalization, not the true driver.

CONTEXT INTAKE
Collect these. If any of the starred inputs are missing or thin, ask me for them and stop;
do not analyze partial data and do not invent data.

→ {{RAW_RESPONSES}} *  the verbatim customer text (reviews, survey open ends, interview quotes,
  ticket text). Paste as many rows as possible.
→ {{SOURCE_TYPE}}  where each batch came from (paying customers, on site visitors, abandoners,
  interviews). Buyers and non buyers reveal different things; keep them separated.
→ {{RESEARCH_QUESTION}} *  the one question these answers respond to (for example "What matters
  most when buying X?"). This is your coding lens.
→ {{PRODUCT_AND_OFFER}}  what you sell, price point, and the main competitors it is compared to.
→ {{DESIRED_ACTION}}  the conversion you want (buy, sign up, book).

METHOD

1. Set the lens. Restate {{RESEARCH_QUESTION}} as the lens you will code through. The same
   sentence codes differently under a different question, so lock the question first. Then number
   every response (R1, R2, and so on) and carry that number with every quote and count that
   follows, so I can trace each claim back to the raw text.

2. Code each response. A code is a short evocative phrase capturing the essence of what a person
   means, not just what they say. One response can carry several codes. Tag each code to one of
   three buckets:
   → Motivation: desired outcomes, pain points, purchase prompts.
   → Value: unique benefits, delightful features, dealbreaker requirements.
   → Anxiety: fears, uncertainties, doubts, objections, perceived risk.
   Read the raw text yourself; do not reduce it to topic labels and stop.

3. Find patterns and group into categories. Look for similarities, differences, frequency,
   sequence, cause and effect, and anomalies. Do at least two passes and regroup: the strongest
   theme is often hiding beneath a loud, obvious one (for example a "price" objection usually
   decomposes into product price meaning uncertain value, shipping cost meaning low trust, or
   genuine affordance meaning a targeting problem). Do not stop at the surface label.

4. Extract themes and rank them. For each theme give: a plain language name, its bucket, a
   mention count with the response numbers behind it (for example 14 mentions: R2, R7, R11...),
   two or three verbatim quotes cited by response number, and a one line read of the deeper
   driver behind it. Rank by strength of signal, then note any high impact anomaly worth
   watching even if rare.

5. Build the swipe file. Pull memorable verbatim copy: exactly how real people describe the
   product, what they rave about, what they dislike about alternatives, ways they have been
   burned before, the real problems it solves, and the analogies they use. Keep the customer's
   exact words. For each swipe, tag its use (headline, lead or hook, market slang, purchase
   prompt, or objection to preempt) and its response number.

6. Turn themes into hypotheses. For the top three to five themes, write a testable messaging
   hypothesis in the form "If we lead with [theme] phrased as [swipe], then [metric] improves
   because [driver]." Order the value statements: decide what to say first and what to reassure.

QUALITY RULES
→ Match claims to what the data can support. A handful of responses cannot support a population
  claim like "most customers feel X." Say "of the responses read" and give counts, not percentages
  you cannot defend.
→ Prefer depth over neat labels. Never let "price" or "quality" stand as a final theme without
  decomposing what it means to the buyer.
→ Keep motivation, value, and anxiety separated, and keep buyer versus non buyer sources
  separated, so you do not blur different audiences.

OUTPUT FORMAT
1. Lens: the research question you coded against.
2. Ranked theme table: rank, theme, bucket, approx mentions, evidence quotes, deeper driver.
3. Swipe file: verbatim lines grouped by intended use.
4. Messaging hypotheses: three to five, each with the metric it should move.
5. Recommended message order: what to lead with, what to reassure, what to test first.

SELF CHECK before finishing
→ Facts to verify: every quote is verbatim from {{RAW_RESPONSES}}, no fabricated wording; counts
  reflect responses actually present; buyer and non buyer signals are not mixed.
→ Failure modes to avoid: crowning the loudest code as the theme; drawing population percentages
  from a small sample; coding through your own assumptions instead of the customer's meaning;
  paraphrasing customer language into marketing voice and losing the swipe.
If any required input was missing, list exactly what you still need.

For the most capable models. Goal and quality bar up front.

You are a senior voice of customer analyst and conversion copywriter.

GOAL
Codify raw customer text into ranked, decomposed themes and a swipe file of verbatim customer
language, then turn the top themes into testable messaging hypotheses a marketer can ship into
pages, ads, and tests. Open your output with the single most important theme and the deeper driver
behind it, then follow with the full analysis.

CONTEXT
→ {{RAW_RESPONSES}}: verbatim customer text (reviews, survey open ends, interview quotes, tickets).
→ {{SOURCE_TYPE}}: where each batch came from; keep buyers and non buyers separated.
→ {{RESEARCH_QUESTION}}: the one question these answers respond to; this is your coding lens.
→ {{PRODUCT_AND_OFFER}}: what you sell, price, and named competitors, so objections decompose right.
→ {{DESIRED_ACTION}}: the conversion you want, so anxiety themes tie back to what blocks it.

PRINCIPLES
→ Lock the lens first: the same sentence codes differently under a different {{RESEARCH_QUESTION}}.
→ Number every response (R1, R2...) and carry that number with every quote and count so each claim
  traces back to the raw text.
→ Code for meaning, not topic labels, and sort each code into Motivation, Value, or Anxiety.
→ The loudest code is rarely the deepest theme. Regroup across passes and decompose surface labels
  (a "price" objection usually splits into uncertain value, low trust, or a targeting problem).
→ Rank themes by strength of signal, then flag any high impact anomaly worth watching even if rare.
→ Keep the customer's exact wording in the swipe file; tag each line by use (headline, hook, market
  slang, purchase prompt, objection to preempt).

QUALITY BAR
Excellent output ranks themes by real mention frequency, each carrying two or three verbatim quotes
cited by response number rather than paraphrase; surfaces at least one deeper driver hidden beneath
an obvious label; keeps buyer and non buyer signals separated; reads the swipe file in the customer's
own voice; and gives three to five hypotheses in the form "If we lead with [theme] phrased as
[swipe], then [metric] improves because [driver]," closing with a recommended message order for what
to say first, what to reassure, and what to test first.

BOUNDARIES
→ Do not invent data, quotes, or statistics; every quote must be verbatim from {{RAW_RESPONSES}}.
→ Do not draw population percentages from a small sample; say "of the responses read" and give counts.
→ Do not pad with generic advice or collapse customer language into marketing voice.
→ If a starred input ({{RAW_RESPONSES}} or {{RESEARCH_QUESTION}}) is missing or thin, ask one focused
  question instead of guessing, and stop.

Five lines. Speed over rigor.

Code this customer text into ranked themes: {{RAW_RESPONSES}}, coded through {{RESEARCH_QUESTION}}.
For each theme give a mention count, two verbatim quotes cited by response number, and the deeper
driver beneath any surface label like "price." Then pull a swipe file of exact customer phrasing
tagged by use, and give me three testable messaging hypotheses in the form "If we lead with X, then
[metric] improves." Quality bar: every quote verbatim, no invented data, counts not percentages.

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What good output looks like

  • Themes are ranked by real mention frequency and each carries two or three verbatim quotes as evidence, not the model's paraphrase.
  • At least one theme surfaces a deeper driver hidden beneath an obvious one, for example "price" resolved into uncertainty about whether the product works.
Show 2 more quality checks
  • The swipe file reads in the customer's own voice and is tagged by where each line would be used.
  • Every messaging hypothesis names the metric it should move and the driver behind it, so it is ready to test.

Related prompts

  • Run Customer Interviews That Reveal Real Jobs

    Generate richer transcripts to feed this analysis when survey text is thin.

  • Design Surveys and On Site Polls

    Write the open ended questions that produce codable, swipe rich answers upstream.

  • Choose the Right Research Method

    Decide whether reviews, polls, or interviews are the right source before you start mining.

  • Draft a Sales Page From Customer Voice

    Turn the themes you mined into page copy written in the customer's own words.

Free to use and share. If you republish a prompt, link back to this library.

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